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info@keysew.com
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100% Customer Satisfaction Guarantee:
Your satisfaction is our top priority. We at Keystone Sewing Machine company, we are committed to providing you with the best experience for both on-line and brick and mortar service in the business.
Part of the commitment we make our customers is to stand behind our warranty that normally meets or exceeds both factory as well as competitive dealer warranties.
Call or email at info@keysew.com if we can clarify or elaborate any of our warranty concerns you may have that are unclear.
Please note that we do our very best to accommodate in a reasonable manner all warranty issues, and make every attempt to be as fair as possible to our valued customers.
Freight Damage
Unless otherwise specified Keystone Sewing Machine Company will ship according
to our best judgment. All orders
shipped F.O.B.
Keystone Sewing Machine Company's warranty covers only manufacture defects in parts. Wear items like needles, bobbins, bobbin case, hook, and check spring are not covered unless damaged in shipping.
Costs for shipping, transportation, or loss of production are not covered under warranty, and are the
sole responsibility of the customer.
Warranty is only good at Keystone Sewing Machine Company. The warranty is non transferable, and can only be performed by Keystone Sewing Machine Company employees or others who have been authorized by Keystone Company to make repairs.
Unauthorized repairs will void warranty.
Before returning merchandise you must request a Return Authorization Number.
Requests must be made within 30 days of invoice, and complete goods
retuned fright prepaid, and in saleable condition. Machines and motors must be retuned in their original
packaging and carton. The issuance
of a RA# does not constitute admittance of liability.
All returns will be inspected before any credit will be issued.
Credit will be issued, less 15% for handling, inspection, and
repackaging. If repairs must be
made, the cost of the repair will be deducted from the credit.
Non-Stock, Custom or Special Orders
These orders are not subject to cancellation or return as they are specially
manufactured. A deposit of 50% is
required within such purchase orders.
Sales Tax
Sales tax at the rate of 7% is applied to all orders being shipped to a Pennsylvania address. Orders shipped to addresses outside the state of Pennsylvania are not charged sales tax.
Web Site Disclaimer
While all efforts have been made to insure the accuracy of the information on this web site, errors may have been made. Keystone Sewing Machine Company, Inc. accepts no responsibility for any errors that may have occurred on this website.

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Keystone Sewing Machine Company,
Incorporated
833 North 2nd Street, Philadelphia, PA 19123 United States
Telephone (215) 922 6900 Fax (215) 238 0270
email info@keysew.com
This page was last updated on April 26, 2010